FAQs
You can view your store credit by navigating to your account Rewards in our online platform. Once logged into your account, click on Rewards History to see the details of your store credit and its usage. This allows you to keep track of any credits granted for ticket cancellations or adjustments.
If you've purchased tickets for an event but need to transfer them to someone else or change the name on the ticket, you can easily do this. Each ticket comes with a 'Transfer' option which can be accessed through the link provided in your ticket confirmation email. Follow the link and select 'Transfer' to input the recipient's details and complete the transfer process.
If any issues arise during this process, the staff at the event can assist you further with any ticket changes when you arrive.
Yes, we do have a waitlist for classes that are fully booked. When a class reaches its optimal size, we prioritize maintaining that size to ensure the best experience for all attendees and our puppies. If a class you're interested in is full, we can place you on the waitlist and will notify you if a spot becomes available. We strive to manage class sizes effectively, so adding extra mats or seats is not possible without compromising the quality of the class. We appreciate your understanding and hope to accommodate you in one of our classes soon if a spot opens up or in other upcoming classes.
General Questions
Puppysphere is the leading Puppy Yoga and wellness experience in North America. We merge the transformative benefits of yoga with the joy of playful, affectionate puppies, offering a deeply therapeutic and rejuvenating session.
Each session is a guided, all-levels yoga flow interwoven with delightful moments of interaction with our puppies. The class is designed to promote mindfulness, stress relief, and pure joy. Expect light stretching, gentle poses, and plenty of time to cuddle, play, and bond with our pups.
We allow a 10-minute grace period for late arrivals. However, to maintain a smooth and enjoyable experience for all attendees and the puppies, no entry is allowed after the 10-minute grace period.
If you arrive late or miss your class entirely:
- You will be marked as a no-show.
- No refunds or reschedules will be provided for late arrivals or no-shows.
We recommend arriving at least 10–15 minutes before the start time to ensure you have ample time for parking, check-in, and settling in.
For full details, please review our Late/No-Show Policy.
Toronto Sun / Glow
The closest paid parking is at 585 Queen St W.
Montreal
Free parking on site.
Flatiron
The closest parking is at SP+ Parking. There is free parking on the weekends.
Lower Manhattan
Free street parking along Beekman St.
Miami
The closest paid parking is at 2534 N Miami Ave.
Chicago Sun / Glow
The closest paid parking is at 940w W Superior St, Chicago. Free street parking around (space dependent).
Houston
Free parking on site!
Our classes are all flow yoga, which is a style of yoga that is generally considered safe for pregnant women. However, like with all new exercises during pregnancy, it's recommended that you get the go-ahead from your health care professional before joining a class. 💙
Unfortunately we aren't able to offer refunds at this time. However, if you booked the wrong date we are happy to exchange your tickets or issue a store credit for the ticket amount, as long as you give us a minimum of 48 hours notice.
To exchange your ticket for a different date or a store credit, please contact our customer support at [email protected]. 💙
If you’ve left an item behind at one of our locations, we’ll hold it for up to 30 days. If no attempt is made to claim the item within that time, it will be donated.
To claim a lost item, please get in touch with us directly at: [email protected]. Be sure to include a description of the item and the date/location where it was left. Our team will assist you in retrieving it as soon as possible.
All participants must be at least 14 years old to attend our puppy yoga classes, and those under 16 must be accompanied by an attendee that is at least 16. This guideline is set by the breeders and rescues we collaborate with, prioritizing the safety of our furry friends.
While there are currently no class exceptions for younger children, we do plan to host family-friendly events in the future. Keep an eye on our Instagram or sign up for our newsletter to stay updated on these upcoming events.
We value all of our guests and appreciate the interest in our puppy yoga sessions. However, at this time, we are unable to offer group discounts or special pricing for specific professions or celebrations. We aim to provide the best possible experience at a fair price for everyone.
At Puppysphere, we value your feedback and are committed to providing a fun and inclusive environment. If there's anything about your experience that didn't meet expectations, we encourage you to reach out to us with your feedback. Please provide the full name and email address used for your order so we can address the matter and improve future experiences.
We welcome group bookings for special occasions like birthday celebrations! Our class size is about 28, and for convenient booking of groups between 8-10 people, we recommend using our website.
If you are looking to book a whole class or a private event, please use our Private Event form here: https://thepuppysphere.com/pages/corporate-events and we will be in touch shortly!
No need to bring a yoga mat, we will supply them for you during the class. All you need to bring is yourself, clothes that are easy to move in and a water bottle if you want one! 🐶
If you are having trouble finding the email containing your tickets, please let us know, and we'll resend it to you. Make sure to check all inboxes associated with your email address that you believe was used for the original purchase.
You can also view your ticket through your account on our website here: https://thepuppysphere.com/account
We currently operate in Toronto, Montreal, Ottawa, New York City, Miami, Houston, Los Angeles, and Chicago, with plans for expansion. Visit our Locations for the most up-to-date details.
Not at all! Our classes are designed to be accessible to all levels, from seasoned yogis to complete beginners. The focus is on relaxation and connection—both with yourself and the puppies.
I want to gift someone a class
Yes, we do sell gift cards! You can find them on our website, here.
Hiring
All of our experience managers accept applications for event staff on an ongoing basis. They'll hang on to your resume and reach out if a position becomes available!
To contact us, please email us at [email protected] with your resume and a paragraph telling us a little bit about yourself.
Get support
- Contact usStill have questions? Reach out to us here 👋🏼